Warranty & Product Support

Our additional warranty

Unless a longer commercial warranty is stated for the product, CasaLuxy offers a 30-calendar-day limited commercial warranty from delivery for manufacturing defects under normal intended use. A longer product warranty identifies its provider, duration and coverage before purchase.

We assess covered problems and arrange an appropriate repair, replacement or refund, paying necessary transport costs for a valid claim. Applicable law may give you broader protection or a choice of remedy.

Exclusions from this additional warranty

Wear, accidental damage, misuse, unsuitable storage or modification may fall outside this additional cover where they caused the problem. These exclusions do not remove legal remedies for a defect present at delivery, misdescription or failure to meet statutory standards.

Request support

Email info@casaluxy.com with your order number, product name and description of the problem. Photos or video help if available; we can discuss other assessment methods. Stop using an electrical or structural product if you believe it is unsafe.

Statutory protection

The 30-day additional warranty does not replace longer statutory rights, including applicable EU legal guarantees or Australian consumer guarantees. A fault found after 30 days is not automatically excluded. The law determines the remedies and time limits.

For change-of-mind returns see the separate returns policy.