Shipping Policy
Shipping Policy
Last updated: 26 October 2026
Free standard shipping from China to the United States, United Kingdom, Australia and Canada.
This updated policy applies to new orders placed after it takes effect. Earlier orders retain the terms provided when they were placed. Mandatory consumer rights remain protected.
1. Free Standard Delivery — United States, United Kingdom, Australia and Canada
We deliver to the United States, United Kingdom, Canada and Australia. We do not currently offer delivery outside these countries.
Standard shipping is free on all orders to these destinations, with no minimum order value. Any optional extra service must be priced and agreed before it is provided. Import-charge responsibilities are explained in section 6.
2. Order handling and manufacturing
CasaLuxy is an online lighting and furniture retailer offering stocked pieces, made-to-order catalogue products and bespoke options through manufacturing partners in China. Our contracted operating partner, Foshan Shangsa Trading Co., Ltd., coordinates suppliers and operations in Foshan, China. Each product or selected variation is assigned a handling estimate based on its preparation requirements.
- 3–5 business days: products identified on their product page with this handling estimate.
- 7–10 business days: products identified on their product page as requiring this longer preparation period.
- Made-to-order products — 25–30 business days: this includes manufacturing, quality inspection, packaging and preparation for dispatch.
Handling is the full preparation period before the shipment is handed to the carrier for international delivery. It includes supplier preparation, manufacturing where applicable, transfer to our receiving and inspection location, inspection and packaging. These steps are included in the displayed handling range; do not add a separate manufacturing, inspection or supplier-transfer period.
Our daily order cutoff is 5:00 PM Hong Kong Time (HKT), Monday–Friday. Orders placed after the cutoff, on weekends or on applicable public holidays begin processing on the next business day. Please provide any required product specifications when ordering.
The product page and checkout show the handling estimate for the selected product or variation. An item being available to order does not necessarily mean it is held in stock. Products described as made to order are manufactured after ordering. For bespoke requests beyond the listed options, any individual quotation confirms the specifications, final price, preparation and delivery estimate before payment.
3. Estimated air-delivery times
All periods below are business days. Transit begins when the carrier collects the shipment after preparation is complete.
| Destination | Transit after collection | Total with 3–5-day handling | Total with 7–10-day handling | Total with 25–30-day handling |
|---|---|---|---|---|
| United States | 7–12 business days | 10–17 business days | 14–22 business days | 32–42 business days |
| United Kingdom | 8–12 business days | 11–17 business days | 15–22 business days | 33–42 business days |
| Australia | 8–12 business days | 11–17 business days | 15–22 business days | 33–42 business days |
| Canada | 10–15 business days | 13–20 business days | 17–25 business days | 35–45 business days |
These totals already include handling and any applicable manufacturing. No additional manufacturing period should be added.
The estimate for your selected product or variation and delivery destination is shown before payment. Large furniture, oversized lighting, and bespoke orders requiring a different service have their applicable handling, transit, and total delivery estimate disclosed before payment.
Business days are Monday–Friday, excluding applicable public holidays. Items in one order may arrive separately, particularly where they have different handling times.
Delivery dates are estimates. If we anticipate a delay beyond the displayed delivery window, we will contact you with an updated estimate and explain the available options, including cancellation or refunds where applicable.
Free standard shipping does not change the import-duty and tax arrangements explained in our Customs, duties and taxes section.
4. Shipping partners and tracking
We select shipping services according to the product’s dimensions, weight, handling requirements, and destination.
Orders may be shipped through SF International, DHL Express, or FedEx, or transported through freight services arranged by DHL Global Forwarding or DSV. Final delivery may be completed by the selected provider’s local delivery partners.
Goods are inspected and packed at our inspection location in China before dispatch. After dispatch, we provide the available tracking details or delivery-arrangement instructions. Items in the same order may arrive separately without an additional standard shipping charge.
The delivery estimate and any additional delivery services applicable to your order are disclosed before payment.
Casaluxy Limited remains your seller and manages your order and delivery support. For delayed, damaged, or missing shipments, contact info@casaluxy.com with your order number. You can also use Track Your Order.
5. Where orders ship from
Orders ship from China. Goods prepared by our suppliers are first received at our inspection location in China. We check the goods and packaging before handing them to the selected delivery provider for international delivery to the United States, United Kingdom, Canada and Australia. Stocked products are also checked before dispatch. Casaluxy Limited remains your seller and manages your order and delivery support. Our business information identifies our Hong Kong registered office and our contracted China operating partner. The Hong Kong registered office is for registration and correspondence; it is not a dispatch location.
Partner registered office and China inspection/dispatch location
Foshan Shangsa Trading Co., Ltd.
Room 827, Unit F, 20th Floor, Yihe Business Building
No. 2 Yihe Road, Junlan Community, Beijiao Town
Shunde District, Foshan City, Guangdong Province, China
This address is our China operating partner’s registered office and our inspection/dispatch location. Goods are received, checked and packed here before carrier handover. It is not a customer return address. For customer returns, please contact info@casaluxy.com for the designated return address in accordance with our Returns & Refunds Policy.
6. Customs, duties and taxes
United States: For delivery to the United States, Casaluxy covers import duties, import taxes and customs-clearance charges. You will not be asked to pay these import charges separately on delivery.
Other supported destinations: For delivery to the United Kingdom, Australia and Canada, you are responsible for applicable import duties, import VAT/GST and customs or carrier-clearance charges that are not collected at checkout. These charges are not included in our free standard shipping and may be payable to the carrier or customs authority before delivery.
Any taxes that Casaluxy is required to collect are included or displayed in the legally required manner and shown before payment. Amounts already collected at checkout should not be paid twice. Your payment provider may separately charge currency-conversion or cross-border transaction fees.
For a US import-charge request, email info@casaluxy.com with the order number and the carrier’s notice so we can resolve it or reimburse a covered charge you have paid with evidence of payment. For other destinations, contact your customs authority or carrier before ordering if you need an estimate of charges not collected by us.
7. Delivery, access and assembly
Standard delivery is to the accessible ground-floor entrance of your building. Carrying upstairs, room placement, assembly, electrical installation and packaging removal are not included.
Before ordering, check the product and packaged dimensions against doors, corridors, lifts and your available space. Tell us about delivery-access restrictions and arrange any help needed to move the goods safely. Follow supplied assembly instructions and use a qualified lighting installer where required.
8. Delayed, lost or unsuccessful deliveries
If your order has not arrived by the end of its displayed estimated delivery window, email info@casaluxy.com with the order number. We investigate with the delivery partner and explain the next steps. If a shipment is confirmed lost, we arrange a replacement or refund at no additional cost. Applicable legal remedies are not postponed indefinitely while a carrier investigates.
Give us a complete, accurate address and make someone available for an agreed delivery appointment. If a customer-provided address or missed appointment prevents delivery, we explain the available arrangements and any lawful, previously disclosed or separately agreed costs. There is no automatic loss of all refund rights. You do not pay for a further delivery caused by our or our carrier’s error.
Report damage or missing parts when reasonably practical. Photos are helpful, but inability to inspect immediately or provide photos does not remove your legal rights. See our Returns & Refunds Policy.
Contact us
Casaluxy Limited
info@casaluxy.com
+852 5180 0514
Customer service hours
Monday–Friday: 9:00 AM – 5:00 PM
Saturday–Sunday: Closed
Time zone: Hong Kong Time (HKT)
Response time: We respond within 1 business day.
Registered office: Unit 905D, 9/F, Cameron Commercial Centre, 458–468 Hennessy Road, Causeway Bay, Hong Kong.
