Terms of Service

Use of the Website

By using this website, you agree to use it only for lawful purposes and to provide accurate information when placing an order or creating an account. We reserve the right to restrict or suspend access in cases of misuse, fraud, or violation of these terms.

Product Descriptions and Availability

We describe products accurately and keep descriptions, dimensions, materials, images, prices, and availability up to date, correcting any errors we identify. Pricing and availability may change without notice.

If a product becomes unavailable after you place an order, we will contact you and you may choose a full refund, or you may voluntarily select a substitute product or store credit if one is offered.

Pricing and Payments

Prices are shown and charged in the currency displayed at checkout, which is set based on your estimated location and can be changed manually using the currency switcher. Product prices are calculated from an underlying United States Dollar (USD) reference price, converted using exchange rates that we update periodically rather than in real time on a per-visit basis. We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay, processed through secure, PCI DSS-compliant payment gateways. See our Payment Policy for further detail on currency and conversion fees.

Shipping and Delivery

Please see our Shipping Policy for full details on delivery timeframes, regions, and costs.

Returns and Refunds

Please see our Refund and Return Policy for eligibility, process, and timelines.

Intellectual Property

Website content that we created, including text, images, logos, and design, is the property of Casaluxy Limited and may not be reproduced without written permission. Certain product images, manufacturer names, or brand names may be owned by third-party suppliers or trademark holders and are used for descriptive purposes only.

Limitation of Liability

To the extent permitted by law, Casaluxy Limited is not liable for indirect, incidental, or consequential damages arising from use of the website or products.

Governing Law 

These Terms are governed by the laws of the Hong Kong Special Administrative Region. International customers retain rights under their local consumer protection laws.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a new effective date.