Effective Date: 17 September 2026

At Casaluxy, we are committed to providing a smooth, transparent, and secure payment experience for our customers. This Payment Policy explains the payment methods we accept, how transactions are processed, the security measures we use, and how we protect your financial information.

1. Accepted Payment Methods

We accept the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover, Maestro, JCB, UnionPay
  • Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay

All payments must be made in full at the time of purchase. We do not offer layaway plans, payment installments, or deferred payment options. Orders are only processed once payment has been successfully received and verified.

2. Currency

Casaluxy displays product prices in various international currencies. You may select your preferred currency using our website’s currency switcher. The currency you see displayed on the product page and in your cart is the exact currency you will be charged in at checkout.

Currency conversion rates are updated periodically rather than fluctuating with each visit, so the price you see remains consistent and does not change between when you view a product and when you complete checkout.

Please note that while we charge you in your selected currency, your bank or card issuer may still apply foreign transaction fees if your card is issued in a different currency. Casaluxy does not control or receive these bank fees.

3. Transaction Security

Your security is a priority for us. We use industry-standard security measures to protect your personal and financial information during every transaction.

Encryption and Data Protection

  • HTTPS/TLS Encryption: all data transmitted between your browser and our website is encrypted using TLS over HTTPS.
  • PCI DSS-Compliant Payment Gateways: all transactions are processed through PCI DSS-compliant payment providers.
  • Tokenization: your payment data is tokenized for security.
  • No Storage of Card Details: we do not store your full credit card number or CVV code on our servers.

Fraud Prevention

To protect both you and our business from fraudulent transactions, we use fraud detection measures, Address Verification Service (AVS), and CVV verification for card transactions.

If we detect any irregularities or potential fraud associated with your order, we reserve the right to cancel or hold your order pending verification. We may contact you to confirm your identity or payment details before processing the transaction.

4. Taxes and Fees

Sales Tax: any applicable sales tax is calculated and shown at checkout before you complete your order.

Customs Duties and Import Fees: for most destinations, applicable import duties and taxes are included in the price you pay at checkout (Delivered Duty Paid), with nothing further owed on delivery. A small number of destinations are not DDP, in which case duties or import fees are charged separately by your local customs authority, payable on delivery or clearance. See our Shipping Policy for which destinations this applies to and further detail.

Delivery Costs: shipping is free on every order — the cost is already built into the price shown on each product page, so there is no separate shipping fee at checkout. See our Shipping Policy for delivery methods and estimated timelines.

No Hidden Checkout Fees: beyond the price shown on the product page and any applicable sales tax, we do not add hidden costs, handling fees, or unauthorized charges at checkout. Separately, cancellation and non-fault return requests may be subject to processing fees or a freight deduction as described in our Refund and Return Policy — these are not payment-processing fees.

If you believe you have been charged incorrectly, contact us at info@casaluxy.com and we will investigate and resolve the issue.

5. Payment Processing

When you complete checkout, your payment method is authorized for the total order amount, in the currency displayed at checkout. Once the payment provider confirms and verifies the transaction, the charge is captured, you will receive an order confirmation email with your order number and receipt, and your order begins processing according to the timelines described in our Shipping Policy. If verification fails, the authorization is released and no charge is completed.

Payment Declined or Failed

If your payment is declined or fails to process, you will be notified at checkout and your order will not be confirmed. We will not complete the charge; however, depending on your bank or card issuer, a temporary pending authorization may briefly appear on your account and will be released automatically by your bank.

Common reasons for a payment decline: incorrect billing information, insufficient funds, an expired card, or a daily spending limit reached.

What to do: double check your billing information, ensure your card has sufficient funds, contact your bank to check for any holds, or try a different payment method such as PayPal, Apple Pay, or Google Pay. You can also contact us at info@casaluxy.com.

6. Refunds and Cancellations

If you need to cancel your order, contact us at info@casaluxy.com with your order number. Cancellation fees depend on how far your order has progressed — see our Refund and Return Policy for the full cancellation schedule. If your order has been delivered, please follow the return process described there instead. If it has shipped but not yet arrived, see the in-transit cancellation fee in our Refund and Return Policy.

Refund Processing

Refund Timeline: approved refunds are credited to your original payment method, in the currency the order was originally charged in, within 3 to 5 business days after processing.

Bank Processing Time: your bank may take an additional 2 to 5 business days to post the refund.

Refund Confirmation: you will receive an email confirmation once your refund has been processed.

7. Payment Disputes

If you notice any unauthorized or incorrect charges on your account, please contact us at info@casaluxy.com before initiating a chargeback with your bank. Most payment issues can be resolved more quickly and fairly by working directly with us.

8. Questions or Concerns

If you have any questions about payment methods, transaction security, refund processing, or billing issues, contact us at info@casaluxy.com. We aim to respond within 1 business day.