Effective Date: 17 September 2026

Casaluxy Limited respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

Information We Collect

We collect your name, email address, shipping and billing address, phone number, order history, and general website usage data. When you pay, our payment providers process your card or account details directly; Casaluxy receives only limited payment-related information, such as payment status and the last four digits of your card where applicable, and we do not store full card numbers or CVV codes.

How We Use Your Information

We use your information to process and deliver orders, provide customer support, manage your account, prevent fraud, and, with your consent, send marketing communications.

How We Protect Your Information

We use HTTPS/TLS encryption and PCI DSS-compliant payment processing. Access to customer data is restricted to authorized personnel.

Sharing Your Information

We do not sell your personal information.

We share data with trusted service providers who help us operate our business, including:

  • Payment processors (Stripe, PayPal, WooPayments, Apple Pay, and Google Pay) and shipping carriers, to fulfil your order;
  • Foshan Shangsa Trading Co., Ltd., our operations and sourcing partner in Guangdong, China, which coordinates order fulfilment and logistics on our behalf. It receives the information needed to prepare and ship your order (such as your name, shipping address, and order contents), but does not receive your payment card details;
  • Cloudflare and hCaptcha, to protect our website from bots, fraud, and abuse;
  • Google (via Site Kit and Google Analytics), to help us understand and improve website performance;
  • Mailchimp, to send order updates and, with your consent, marketing communications;
  • Google Ads, for conversion tracking and, only where you have consented to advertising cookies, remarketing — see our Cookies Policy.

Data Retention

We retain personal and order information for as long as needed to fulfil the purposes described in this policy, including maintaining accounting and tax records, resolving disputes, preventing fraud, and complying with legal obligations. Order records are typically retained for the period required by applicable Hong Kong accounting and tax law; account information is retained until you request deletion, subject to any legal retention requirements.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting info@casaluxy.com.

To help protect your data, we will verify your identity before processing certain requests; see our Do Not Sell My Information page for the verification process. Residents of the European Union and California may have additional rights under applicable law, including the GDPR and CCPA.

Cookies

We use cookies to support cart functionality, remember preferences, analyze website traffic, protect against fraud and abuse, and — where you have consented — support advertising. See our Cookies Policy for full details. You can manage cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.